The website https://www.puentetriana.com/ and all its material belongs to Manuel Domínguez Solís, with address at Macarena 13, Valencina de la Concepción, 41907 Sevilla.
Contact phone: +34 648 007 019
E-mail: comercial@puentetriana.com
NIF: 28581220V
OBJECT
Manuel Domínguez Solís (hereinafter referred to as “the provider”), responsible for the website https://www.puentetriana.com, makes available to users this document which aims to comply with the obligations set forth in Law 34/2002, on Information Society Services and Electronic Commerce (LSSI-CE), as well as to inform all users of the website about its terms of use.
Anyone accessing this website assumes the role of user, committing to the observance and strict compliance with the provisions included herein, as well as any other legal provision that may be applicable.
El prestador se reserva el derecho a modificar cualquier tipo de información que pudiera aparecer en el sitio web, sin que exista obligación de pre avisar o poner en conocimiento de los usuarios dichas obligaciones, entendiéndose como suficiente con la publicación en el sitio web del prestador.
RESPONSABILITY
The provider reserves the right to modify any type of information that may appear on the website, without the obligation to pre-notify or inform users of such changes, considering the publication on the provider’s website as sufficient.
From this website, it may be possible to be redirected to content from third-party sites. Since the provider cannot always control the content introduced by third parties on their sites, it does not assume any responsibility regarding such content. In any case, the provider declares that it will proceed with the immediate removal of any content that could contravene national or international legislation, morality, or public order, proceeding with the immediate withdrawal of the redirection to such website, and informing the competent authorities about the content in question.
The provider is not responsible for the information and content stored, including but not limited to, forums, chats, blog generators, comments, social networks, or any other means that allows third parties to publish content independently on the provider’s website. However, in compliance with articles 11 and 16 of the LSSI-CE, the provider makes itself available to all users, authorities, and security forces, actively cooperating in the removal or, if necessary, blocking of all content that could affect or contravene national or international legislation, third-party rights, or morality and public order. If a user considers that there is content on the website that could be susceptible to this classification, they are asked to notify the website administrator immediately.
INTELLECTUAL AND INDUSTRIAL PROPERTY
The website, including but not limited to its programming, editing, compilation, and other elements necessary for its operation, the designs, logos, text, and/or graphics are the property of the provider or, where applicable, have a license or express authorization from the authors.
Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution, and marketing require in any case prior written authorization from the provider. Any use not previously authorized by the provider will be considered a serious breach of the author’s intellectual or industrial property rights.
The provider acknowledges in favor of their holders the corresponding industrial and intellectual property rights, not implying that their mere mention or appearance on the website constitutes the existence of any rights or liability of the provider regarding them, nor endorsement, sponsorship, or recommendation on their part.
APPLICABLE LAW AND JURISDICTION
This website is subject to Spanish legislation, and in the case of dispute or controversy arising from the use of this website, both parties submit to the jurisdiction of the courts of the city of Seville, Spain. This clause of express submission to the courts of the city of Seville shall not apply to cases of dispute with web users who, according to current legislation, have the status of consumers, in which case both parties shall be subject to the jurisdiction of the Courts and Tribunals of the consumer’s place of residence. Likewise, in these cases, the provider and the user may submit their conflicts to the arbitration provided in the arbitration legislation and the defense of consumers and users, and to the procedures for extrajudicial resolution of conflicts that are established through codes of conduct or other instruments of self-regulation.
In the event of disagreement with the contracted services and being a customer belonging to the European Union, except Spanish, you may go to the following link to submit the appropriate complaint: http://ec.europa.eu/consumers/odr/
GENERAL TERMS AND CONDITIONS
Identity of the Parties:
On one side, the provider of the goods or services contracted by the user, Manuel Domínguez Solís, with registered office at Macarena 13, Valencina de la Concepción, 41907 Sevilla, Spain and Tax ID (NIF) 28581220V, with customer service phone +34 648 007 019 and contact email comercial@puentetriana.com, and on the other side,
Any user who accesses the website https://www.puentetriana.com/ and hires the services marketed by Manuel Domínguez Solís (hereinafter, the services or the service) agrees to be bound by these current general conditions. The user must have carefully read these conditions before contracting the services.
General information:
It is a platform that organizes and manages bookings for rural accommodations, offering users an alternative way to spend their free time.
The following is the contractual document that will govern the contracting of services through the website owned by Manuel Domínguez Solís.
The acceptance of this document implies that the user:
- Has read, understands, and comprehends what is stated here.
- Is a person with sufficient legal capacity to contract the services listed on the website.
- Assumes all obligations set forth herein.
These conditions will have an indefinite validity period and will be applicable to all reservations made through the website https://www.puentetriana.com/
The provider reserves the right to unilaterally modify these conditions, without this being able to affect the promotions, if applicable, in which they were previously reserved before the modification.
Reservations will be valid exclusively for those users who have fully accepted the general and specific terms and conditions of sale; without this acceptance, it will not be possible to formalize the reservation process.
The specific conditions of sale vary depending on each of the reservation services.
It is necessary for the user to carefully read the specific conditions of the selected service before proceeding to purchase the service. The specific conditions will be found in the respective accommodations, prevailing over the general reservation conditions. The purchase procedure will be carried out in Spanish and English, although we will gradually add more languages.
Prices:
The prices of the products offered on the website will be expressed in the Euro currency (€). The prices indicated next to each product include VAT and can be viewed from the start of the reservation, with these taxes broken down in the final summary before proceeding to payment. In case of any offer, discount, or promotion, it will be reflected on this website, and you may opt for it. Our company reserves the right to make, at any time and without prior notice, the modifications it deems appropriate, being able to update daily. Once the reservation is made, the prices will be maintained.
Occasionally, on our website, there is a cheaper rate for a specific service, product, or stay. However, these rates may involve restrictions and special conditions, for example, regarding cancellation and reimbursement. Please check the reservation details and conditions of the corresponding service or product thoroughly to understand the conditions before making the reservation.
Obvious errors (including typos) due to technical or human errors are not binding when the price stipulated for the reservation is clearly ridiculous; the reservation will not be valid, being canceled and such contract resolved, refunding the amount paid for it or offering the possibility of keeping it by paying the difference. We kindly ask you to contact us to resolve such incident if you notice that your reservation suffers from this contractual defect. For any information, the user can contact through the customer service phone +34 648 007 019 or the contact email comercial@puentetriana.com.
Every payment made to the provider entails the issuance of an invoice in the name of the registered user or the company name that they have provided at the time of making the reservation.
Purpose of the contract:
This document aims to regulate the contractual relationship of proceeding with the requested reservation and of making an offer of personalized services that arises between the provider and the user at the moment the latter accepts the corresponding checkbox during the online process. The contractual relationship of proceeding with the requested reservation involves the delivery, in exchange for a specific price publicly displayed through the website, of a particular product or service.
Reservation Procedure / How to Purchase:
Anyone with internet access can make a reservation or purchase.
The steps of the purchase procedure are visible throughout the entire purchase process. The procedure for booking through the website is as follows:
a) Firstly, on the homepage, select the stay dates, the number of guests, then the different available property options will appear, allowing you to select the rate and package that best suits your needs.
b) Once the number of packages to be reserved is selected, the final price is displayed. (In some cases, you may opt for the selection of extra services which will have an additional cost, which can be observed next to the reservation price).
Upon clicking the reserve button, a form will appear for the insertion of personal data related to the reservation, as well as the bank card used as a guarantee for the reservation. There will be a blank space to make any observations you consider appropriate. Once completed, you must read and accept the privacy policy and the general and specific terms and conditions of the reservation (included in each accommodation).
Please carefully review the details of the reservation or service you choose to understand the specific conditions before making the reservation.
d) Verificación de los datos de la reserva clicando en el botón “confirmar reserva”. Al clicar en el mismo se producirá la formalización de la reserva.
f) You will receive a reservation confirmation email with the details of the reservation. This document confirms that the reservation has been successfully made and serves as accreditation for any type of claim. If you do not receive this email, please check your “junk mail” or “spam” folder, as it may have been detected as spam. If it is not found in that section, we ask that you notify us as soon as possible so that we can resolve the issue.
h) Once this is received and provided we confirm that all the data are correct, we will proceed to process your reservation.
i) Following the completion of the reservation, the client is requested to review the content of the reservation in order to identify any material errors in data entry; to proceed with their correction, you may call our customer service number at +34 648 007 019 and via email at comercial@puentetriana.com, providing the reservation identification details.
If for any reason the reservation could not be processed, a refund of the amount paid will be issued directly using the same payment method that the customer used.
The provider assumes no responsibility when the reservation cannot be completed as a result of the data provided by the user being false, inaccurate, or incomplete.
Notwithstanding the foregoing, we will take the measures required of a diligent merchant to ensure that the reservation can be made within the agreed time.
In providing our service, although we strive to ensure our service is as accurate as possible, we cannot verify or guarantee that all information is accurate, complete, or correct. We also are not responsible for errors (such as manifest and typographical errors), interruptions (due to temporary and/or partial server downtime or repairs, updates, and maintenance of our platform or other reasons).
Once the reservation is made, if a modification is required, the user must contact customer service at +34 648 007 019 or by email at comercial@puentetriana.com. Depending on the type of modification made, it may result in an additional cost.
Damage to Accommodations. Duties of Users.
If you are considered to be responsible for damages to an accommodation or to any personal or material property within an accommodation, we will charge you through the payment method used to make the reservation.
Before proceeding to make the reservation and during your stay, you should take into account the following considerations:
- Observe the safety, coexistence, and hygiene rules set by the management for the proper use of the establishment.
- Respect the rules of use or internal regime of tourist establishments, as well as comply with the prescriptions and specific rules of the places being visited and of the tourist activities.
- Respect the establishment, equipment, and facilities. Pay the amount for the contracted services at the time of invoice presentation at the establishment or under the agreed conditions. In no case does submitting a complaint exempt from payment obligations.
- Respect the cultural and environmental surroundings.
- Observe the usual norms of social coexistence and respect for people, institutions, and customs of the places.
- Respect the dignity of people working in the tourism industry.
PAYMENT METHOD
a) Credit/Debit Card Payment/Reservation: You can comfortably pay with your credit card or reserve the service where we will use your card as a reservation guarantee. (This depends on the type of rate selected and the rest of the reservation conditions).